Privacy Policy

At Tripcart, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online booking software service. By using our service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you when you use our platform to create, manage, and facilitate bookings for tours and activities. The types of information we may collect include:

  • Personal Information: Includes your name, email address, contact details, and billing information when you sign up for an account or make a purchase through our platform.
  • Business Information: If you create a travel website, we may collect information related to your business, such as business name, address, and services provided.
  • Booking Data: Details of bookings made through the system, including customer information, tour and activity details, and payment data.
  • Technical Data: Information about the device and browser you use to access our platform, including your IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience, track usage patterns, and remember your preferences.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our booking software services.
  • Facilitate bookings and transactions on your travel website.
  • Improve our platform and develop new features.
  • Process payments and prevent fraud.
  • Communicate with you, including sending updates, support messages, and promotional materials (if you opt in).
  • Analyze usage of our platform for marketing and product improvement purposes.
  • Comply with legal obligations and protect our rights and the rights of others.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, email marketing services). These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We use reasonable organizational, technical, and administrative measures to protect your information. While we strive to secure your personal data, no security system is completely impenetrable. Therefore, we cannot guarantee the absolute security of your information.

5. Your Choices and Rights

You have the right to:

  • Access and update your personal information.
  • Delete or request the removal of your data.
  • Opt-out of receiving promotional emails.
  • Control the use of cookies by adjusting your browser settings.

To exercise these rights, please contact us at [Contact Information].

6. Data Retention

We will retain your information for as long as your account is active or as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and gather data about how you use our services. 

Cookies are small text files placed on your device when you visit our website. They serve various purposes, including:

  • Essential Cookies: These are necessary for the operation of our platform. Without these cookies, certain features of the website may not function correctly.
  • Analytical/Performance Cookies: These help us analyze how users interact with our website, allowing us to improve the website’s functionality.
  • Functionality Cookies: These cookies remember your preferences (such as language or region) to enhance your browsing experience.
  • Targeting Cookies: These cookies track your browsing activity to show you relevant ads on third-party platforms.

You can control the use of cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, blocking cookies may affect your ability to use certain features of our platform.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of these external sites or services. We encourage you to review the privacy policies of any third-party sites you visit or services you use.

The following third-party services may collect data as part of their integration with our platform:

  • Google Analytics (Google Inc.): We use Google Analytics to track and analyze website traffic and usage patterns. Google may collect information such as your IP address, device information, and browsing behavior.
  • Google Fonts (Google Inc.): We use Google Fonts to display web fonts on our platform. Google may collect usage data related to font requests.
  • Gravatar (Automattic Inc.): If you use Gravatar, your profile image may be displayed on our platform if associated with your email address.
  • YouTube Video Widget (Google Inc.): We may embed YouTube videos on our website, which may result in data being collected by Google from viewers.
  • Stripe (Stripe Inc.): We use Stripe to process payments. Stripe may collect personal and payment information in accordance with their privacy policy when you make a transaction through our platform.
  • PayPal (PayPal Inc.): We use PayPal as a payment processor. PayPal may collect billing information and other data related to transactions.

9. Children’s Privacy and COPPA Compliance

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. We comply with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from a child under 13, we will promptly delete it.

10. Affiliate Disclosure

We may participate in affiliate marketing programs, which means we may earn commissions from qualifying purchases through links on our platform. These links are clearly marked as affiliate links, and our participation does not affect the price you pay.

11. Terms and Conditions.

You can refer to our Terms and Conditions page for details on the usage guidelines, disclaimers, and liability limitations that apply when using our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by updating the “Effective Date” at the top of this page and providing a notice on our website.

13. How You Can Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Digital Thrive Labs Inc.
322 Colrain Shelburne Road
Shelburne Falls, MA 01370, US
[email protected]

Effective Date: 31st October, 2024